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Mon, 08 Jun 2009 19:02:30 GMT
iTunes for Windows: iPod and iPhone Diagnostics
iTunes for Windows includes an iPod/iPhone connectivity test as well as an iPhone/iPod touch sync test. You can use these features to assist you in troubleshooting an issue when trying to use your iPod or iPhone with iTunes. This feature tests iPod and iPhone connectivity on a Windows PC running iTunes. Except for syncing, the diagnostic tests in iTunes do not test the hardware or software on the iPod/iPhone.
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Mon, 08 Jun 2009 17:09:06 GMT
iTunes Store: Complete My Album Frequently Asked Questions (FAQ)
Learn more about Complete My Album:
What is Complete My Album?
How long do I have to take advantage of Complete My Album?
How is my Complete My Album price calculated?
Are there any items that are not eligible for Complete My Album?
What if I purchased a song and now want to Complete My Album, but I can no longer find it on the iTunes Store?
I don't see an album on my Complete My Album page.
What if I previously purchased a song but I accidentally deleted it? Can I download it again for free with Complete My Album?
Can I choose between clean and explicit versions of albums?
Are music videos eligible as part of Complete My Album?
Is Complete My Album available for TV show seasons?
Do Apple compilations, iMixes, iTunes Essentials, Celebrity playlists, count towards Complete My Album?
Are EPs eligible for Complete My Album?
Are Soundtracks eligible for Complete My Album?
Are purchased Works (Example: Beethoven: The Complete Symphonies) applicable towards Complete My Album?
Is bonus material included as part of my Complete My Album download?
How does a Complete My Album offer with iTunes Plus songs work?
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Wed, 03 Jun 2009 17:50:35 GMT
How to use your iPod to move your music to a new computer
Got a new computer and want to move your entire iTunes library? With iTunes 8 there is a backup feature that will archive your entire library to CD or DVD, including ratings and playcounts, which can be moved to another computer. If you are interested in moving your library using this method click, here.
If you do not have access to a CD or DVD burner then there is another option if you own an iPod. Because your iPod contains a high-capacity drive, you can use it to move all your music from your old computer to the new one (this document does not apply to iPod touch).
Note: While you can use the Transfer Purchases from iPod option under the File menu to copy iTunes Store purchases from the iPod to another computer, you can't transfer songs from other sources from the iPod library to iTunes, so you'll need to follow the steps below to use iPod as a hard disk to transfer music files from one computer to another. This process will require the use of iTunes 7 or later on all computers. Any computers running iTunes 6 or earlier will need to be updated to follow these steps. Download the latest version of iTunes here. Once you have the files transferred, you'll need to authorize any iTunes Store content. If you won't be using your old computer, you'll want to deauthorize it.
Important: Windows operating systems don't recognize Mac OS-formatted disks (HFS or HFS Plus formats), so you can't use a Mac-formatted iPod to move your music to a Windows PC. See "iPod: How to determine iPod's hard disk format" if you're not sure what format your iPod is.
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Tue, 02 Jun 2009 18:36:40 GMT
About the security content of iTunes 8.2
This document describes the security content of iTunes 8.2.
For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the Apple Product Security website.
For information about the Apple Product Security PGP Key, see "How to use the Apple Product Security PGP Key."
Where possible, CVE IDs are used to reference the vulnerabilities for further information.
To learn about other Security Updates, see "Apple Security Updates."
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Mon, 01 Jun 2009 20:22:38 GMT
Protected content not playing in iTunes or QuickTime
If you are experiencing difficulty viewing digital rights management (DRM)-protected video and/or audio content in QuickTime or iTunes, you may have incompatible versions of iTunes and QuickTime installed. Viewing issues may include:
iTunes displays a blank screen when attempting to play DRM-protected video (no audio or video).
A visible playhead showing in QuickTime, but no sound when playing DRM-protected audio.
The following error message appears when attempting to play DRM-protected video content in QuickTime:
"The movie could not be opened.
Operation could not be completed. (OSStatus error 23132.)
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Thu, 28 May 2009 14:36:58 GMT
iPhone and iPod touch: About backups
iTunes can create backups of settings and certain other information on iPhone and iPod touch. You can use a backup to restore this information to your iPhone or iPod touch after a software restore or update, or to transfer information to a different device. Backups can be deleted from iTunes using the steps below.
For information about how to back up your media in your iTunes library to a CD or DVD, click here.
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Wed, 27 May 2009 16:54:03 GMT
iPod shuffle (3rd generation): Selecting a VoiceOver language for individual songs
VoiceOver allows you to hear the names of songs, artists, and playlists spoken when listening to content on iPod shuffle. To learn how to enable VoiceOver, review support document HT3475. A default language can be selected for VoiceOver in the Summary tab when iPod shuffle (3rd generation) is connected to iTunes, however you can also set a VoiceOver language for individual songs that will be used in place of the default language. To learn how to set a specific VoiceOver language to selected content in your iTunes library, review the steps below.
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Tue, 26 May 2009 20:30:09 GMT
Using Network Diagnostics to troubleshoot iTunes store connection issues
If you're experiencing difficulties connecting to the iTunes Store, you may have a newtork connection issue. Network Diagnostics is a built-in tool in iTunes for Windows designed to identify and troubleshoot network access issues. In this article, learn how to read your Network Diagnostic results so that you can troubleshoot your iTunes Store connection issues.
Note: Before you begin, install the latest version of iTunes and Quicktime to ensure that iTunes works properly.
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Thu, 21 May 2009 15:59:48 GMT
iTunes: Music Sharing does not work if Firewall is on
If Firewall is on, other iTunes users may be able to see your shared iTunes library name, but they cannot see its contents. The connection stops at a progress bar that says: "Loading <shared name>", or a message indicates "The Shared music library <shared name> is not accessible for an unknown reason (-3259)"
This happens with iTunes 4.0 or later with Mac OS X v10.1.5 through Mac OS X v10.5.
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Mon, 18 May 2009 15:59:08 GMT
iPod not recognized correctly on Toshiba laptop
If you have a Toshiba portable computer and connect any iPod model to it using USB, you may experience any of the following issues:
iTunes for Windows doesn't recognize your iPod.
Windows and iPod Updater recognize your iPod, but you get an error when you try to update or restore the iPod: "Firmware update failure, Disk write error"
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Fri, 15 May 2009 20:49:07 GMT
Configuring firewalls on a Mac for use with Apple TV
Once you have synced or paired the Apple TV to your Mac to establish a syncing or streaming connection, iTunes may say "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."
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Fri, 15 May 2009 20:28:56 GMT
Configuring firewalls on Windows for use with Apple TV
Once you have synced or paired the Apple TV to your PC to establish a syncing or streaming connection, iTunes may say "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."
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Wed, 13 May 2009 19:12:29 GMT
Using MSCONFIG to troubleshoot conflicts in Windows XP
Using MSCONFIG to troubleshoot conflicts in Windows Vista is discussed in this article.
In Windows, some background processes can cause issues for other programs and processes. These conflicts can prevent applications such as iTunes and QuickTime Player from working correctly, opening, or even installing. You might be able to resolve these conflicts by disabling some items using the System Configuration Utility (MSCONFIG) in Windows XP. This utility is not included with Windows 2000.
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Mon, 11 May 2009 14:53:44 GMT
iPhone and iPod touch: Syncing older calendar events
If you use iTunes to sync calendars with your iPhone or iPod touch, iTunes will automatically update your calendars whenever you connect it to the computer. You can reduce the number of calendar events from the computer to the device by enabling the "Do not sync events older than 30 days" option. However, this preference only applies to syncing events from the computer to the device and not the other way around.
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Fri, 08 May 2009 21:24:26 GMT
iTunes creates an empty library file in Windows
Some file scanning software products that are not made by Apple, such as the Sony VAIO Entertainment Platform, may damage your iTunes library. If the library becomes damaged, iTunes may create a new, empty library.
Although the library appears empty, the media files should still be in their original locations. By default, this would be the iTunes Music folder. For more information on iTunes files and folders, please refer to the following articles: What are the iTunes library files? and Where iTunes for Windows stores your audio files.
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Tue, 05 May 2009 17:33:32 GMT
Using MSCONFIG to troubleshoot conflicts in Windows Vista
Using MSCONFIG to troubleshoot conflicts in Windows XP is discussed in this article.
In Windows Vista, some background processes can cause issues for other programs and processes. These conflicts can prevent applications such as iTunes and QuickTime Player from working correctly, opening, or even installing. You might be able to resolve these conflicts by disabling some items using the System Configuration Utility (MSCONFIG) in Windows Vista. This utility is not included with Windows 2000.
Important: Disabling third-party System Services and Startup Items can prevent some software or OEM hardware on your computer from working correctly. For example, this can affect the CD/DVD control buttons on portable computers or prevent wireless keyboards and mice from functioning. If you are already using the Selective Startup option in Windows (see step 4 below), you will need to keep track of which items you disable and re-enable so after performing this troubleshooting, you can get your computer back to the way it was. Selecting Normal Startup may enable items that you were not using, and could cause issues.
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Fri, 24 Apr 2009 16:10:53 GMT
iTunes Store: Using the shopping cart
Shopping Cart overview
You can choose to have iTunes add the items you want to buy to a shopping cart instead of purchasing them in 1-click. The shopping cart adds an extra layer of protection against accidental purchases.
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Thu, 23 Apr 2009 19:11:58 GMT
Windows OS Managed Client: How to manage iTunes control features
Note: This document applies only to Microsoft Windows-compatible computers. For documentation on administrative management of iTunes Control Features for Mac OS X, please read article HT2653 and HT3490. For information regarding use of the iTunes Parental controls via iTunes preferences, please read article HT1904.
iTunes offers parental, enterprise, and education controls which give system administrators the ability to set content restrictions. The following information is for customers who want to pre-configure parental and/or other controls in iTunes for Microsoft Windows. This information only applies to iTunes 7.1 or later.
Important: The following steps involve making changes to the Windows registry using the Registry Editor (Regedit). Even if you are very comfortable editing the registry, you should make a backup of the registry prior to editing it. Making mistakes in Regedit can cause strange behaviors and can even prevent Windows from starting. The changes may cause the software that installed the entries to work incorrectly until you restore the entries.
How to back up, edit, and restore the registry in Windows XP, Windows Vista, and Windows Server 2003
How to back up, edit, and restore the registry in Windows 2000
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Tue, 21 Apr 2009 16:10:03 GMT
iTunes 7 for Mac: AirTunes won't connect to remote speakers
When using iTunes 7 for Mac, some users may not be able to connect to remote speakers using an AirPort Express base station. In this case, the remote speakers would be visible in iTunes 7, but iTunes would timeout while trying to connect and the speaker menu would return to Computer.
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Tue, 21 Apr 2009 15:07:09 GMT
Update and restore error messages on iPhone and iPod touch
When trying to update or restore your iPhone or iPod touch with iTunes, you may see an error message in iTunes that stops the update or restore process. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch:
The error message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 19, -18, -48, -50, 1002, 1011, 1013, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 2003, 2004, -9808
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