iPhone and iPod touch: Troubleshooting touchscreen response

Your iPhone or iPod touch may experience one of the following symptoms: Multi-Touch display (or touchscreen) does not respond Portions of the Multi-Touch display do not respond Multi-Touch display is very slow to respond
... Read full Article >

Locating iPhone wireless carriers

Use this article to find links to wireless-carrier support and basic information about the services currently supported. Click the region in which you live to locate your carrier's information.
... Read full Article >

iPhone and iPod touch: Unable to import photos and device not recognized as a camera

Your iPhone or iPod touch can be recognized as a camera so that you can import images to your computer. In some cases, the iPhone may not be recognized as a camera. The steps below may resolve the issue.
... Read full Article >

iPhone and iPod touch: Unknown error containing '0xE' when connecting

When attempting to connect iPhone or iPod touch, you may see one or more of the following error messages: iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065) iTunes could not connect to this iPhone because an unknown error occurred (0xE800000a) iTunes could not connect to this iPhone because an unknown error occurred (0xE800006b) iTunes could not connect to this iPhone because an unknown error occurred (0xE8000001) Alternatively, the error may be the same as above but end with a different number. The following steps may resolve the issue.
... Read full Article >

iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections

When using a Wi-Fi network with your iPhone or iPod touch, you may occasionally encounter the following issues: Unable to locate a nearby Wi-Fi network Weak or low Wi-Fi signal strength Unable to access the Internet This article outlines basic troubleshooting tips and techniques for Wi-Fi on the iPhone and iPod touch. For information on enabling or configuring a Wi-Fi connection, see the iPhone User Guide or iPod touch User Guide. Note: The features and troubleshooting steps below may not be applicable to devices sold in certain countries, including China. Please see iPhone or iPod touch technical specifications and this article for more information.
... Read full Article >

Overview of syncing iPhone or iPod touch with your computer

This article gives an overview of how to set up iPhone or iPod touch to sync with your computer, and where to get additional information. When you connect iPhone or iPod touch to your computer, items are automatically synced according to your preferences set in iTunes. You can, for example, enter phone numbers and addresses of friends and family members on your computer, connect iPhone or iPod touch to sync, then unplug iPhone or iPod touch and tap a friend's name on the touchscreen to call. You can sync Contacts—names, phone numbers, addresses, email addresses, and so on Calendars—appointments and events Notes (sync with Mac OS X Mail or Microsoft Outlook)* Web bookmarks Music and audiobooks Photos Podcasts Movies and TV shows Applications Ringtones (iPhone only) iTunes U content * Syncing is over USB only and on a Mac requires Mac OS X 10.5.7 or later. You only need to set which items are synced in iTunes on your computer once. After that, just connect iPhone or iPod touch to start a sync. Contacts, calendars, notes, and bookmarks are synced from (or to) your computer, so if you add, change, or delete them on iPhone or iPod touch, they are changed on your computer, and vice versa. You can also sync contacts with your Yahoo! or Google Address Book. Email account settings (on iPhone only), music, movies, TV shows, podcasts, and photos are synced one-way, from your computer to iPhone (though you can import photos taken with iPhone to your computer). If you like, you can set iPhone or iPod touch to sync with only a portion of what's on your computer. For example, you might want to sync only a group of contacts from your address book, or you may want to sync only songs from certain playlists so you don't fill up iPhone or iPod touch with all your music.
... Read full Article >

iPhone: Can't hear through the receiver or speakers

When someone calls, I can't hear them through the receiver or speaker phone, and I can't hear music through the speaker. I also can't be heard by someone who is calling me.
... Read full Article >

iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

If an iPhone or iPod touch is not recognized in iTunes on Windows, the Apple Mobile Device Service (AMDS) may need to be restarted. If AMDS cannot be restarted, you may need to remove and reinstall the service. This document is for Windows XP, Windows Vista, and Windows 7. If you have a Mac, follow the steps in this document.
... Read full Article >

iPhone: About Cellular Data Network settings (viewing or editing the APN)

This article explains how to view or edit the Access Point Name (APN) for services on iPhone. This information applies only if your carrier allows editing the APN.
... Read full Article >

Troubleshooting iPhone and iPod touch contact and calendar syncing via USB on Windows

If you're having difficulty syncing your contacts or calendars to iPhone or iPod touch with iTunes for Windows via USB, this article can help. Note that this article does not apply to wireless syncing with Exchange ActiveSync or MobileMe.
... Read full Article >

Update and restore alert messages on iPhone and iPod touch

When you are trying to update or restore your iPhone or iPod touch with iTunes, the update or restore process may stop, and you may see an alert message in iTunes. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch: The alert message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 14, -18, 19, 20, 21, 23, 28, -48, -50, 1002, 1011, 1013, 1015, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 1639, 2009, 3004, 3013, 3014, 3015, 9807, -9808, 9844.
... Read full Article >

iTunes: "Backup could not be saved on the computer" alert message

When attempting to create an iPhone/iPod touch backup, iTunes may display the alert message "iTunes could not back up iPhone because the backup could not be saved on the computer" or "The back up could not be started because a session could not be started..."
... Read full Article >

iPhone and iPod touch: How to configure Exchange Mail settings to increase or reduce the amount of emails displayed on the device

When Microsoft Exchange mail is configured on iPhone or iPod touch, the default setting for "Mail days to sync" is set to 3 days.
... Read full Article >

MobileMe: About visiting me.com on an iPhone or iPod touch

When you visit me.com via Safari on an iPhone or iPod touch, the experience is different than when you use a web browser on a computer.
... Read full Article >

Syncing music to iPod or iPhone

iTunes includes several options to automatically or manually sync music to your iPhone, iPod, iPod classic, iPod nano, iPod shuffle (3rd generation), iPod mini or iPod touch. If you are using an iPod shuffle, learn how to sync music to it in this article.
... Read full Article >

iPhone: Troubleshooting authorized unlock issues

If your carrier has unlocked your iPhone, after connecting your iPhone to iTunes, you should see this message: "Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click Continue." This article explains what to do if you do not see the above message, or if iTunes displays this message: "The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."
... Read full Article >

How much content will fit on my iPod or iPhone?

Several factors affect how much content will fit on an iPod or iPhone.
... Read full Article >

iPhone and iPod touch: Mail may unexpectedly quit if webmail account settings are synced

One or more of the following may occur: Mail app unexpectedly quits when trying to access mail or iPhone or iPod touch displays "Home" screen when trying to access mail or Mail account on the iPhone or iPod touch shows blank account title/description in Settings > Mail, Contacts, Calendars screen as shown here:  
... Read full Article >

iPhone: Using custom APN and unable to use Cellular Data Network services after upgrading to iPhone OS 3.0

After upgrading to iPhone OS 3.0, you may be unable to use some Cellular Data Network services, such as: Cellular Data connection for Internet services Visual Voicemail MMS (Multimedia Messaging Service) Internet tethering You may also see this error message: "Could not activate cellular data network: You are not subscribed to a cellular data service". This can happen if you edited the Cellular Data Network settings—the APN (Access Point Name) details—either manually or with the iPhone Configuration Utility prior to installing iPhone OS 3.0. Note: This issue does not affect phone services (making and receiving calls or sending and receiving SMS messages).
... Read full Article >

iPhone and iPod touch: Third-party headsets, headphones, and car kits

You can also use iPhone with other Bluetooth headsets and Bluetooth stereo headphones. If your car has a Bluetooth car kit, you can talk in your car hands-free without using a headset.
... Read full Article >

iPhone not recognized in iTunes for Windows

Note: This article is for Windows users. If you are not using Windows, please refer to one of the following articles, depending on the product: Mac computer iPod touch iPod If you are experiencing a symptom where iPhone does not appear in the Source list in iTunes after you connect it to your Windows PC, refer to the troubleshooting suggestions below. Note that iPhone requires a specific minimum version of iTunes.
... Read full Article >

iPhone and iPod touch: About backups

iTunes can create backups of settings and certain other information on iPhone and iPod touch. You can use a backup to restore this information to your iPhone or iPod touch after a software restore or update, or to transfer information to a different device. Backups can be deleted from iTunes using the steps below. For information about how to back up your media in your iTunes library to a CD or DVD, refer to How to back up your media in iTunes.
... Read full Article >

Advanced troubleshooting for Sync Services on Windows with Microsoft Outlook 2003 or 2007

When syncing contacts, calendars, or notes from Microsoft Outlook, there can be issues that prevent syncing from completing as expected. Many of the issues can be resolved with the steps in these articles: Troubleshooting iPhone and iPod touch contact and calendar syncing via USB on Windows MobileMe: Troubleshooting Windows syncing If you haven't followed the steps in the appropriate article above please do so. This article provides additional steps that may allow you to sync or detemine why you are unable to sync.
... Read full Article >

iPhone or iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date

When drivers required by a PC's USB interface are not installed correctly or are out of date, an iPhone or iPod connected to this computer may not be recognized properly. One or more of the following may occur: Device does not appear in iTunes Device cannot be restored in iTunes An exclamation point appears next to the device's entry in Device Manager iPod screen does not display "Do Not Disconnect" screen when connected to the computer (does not apply to iPhone and iPod touch) iPod is not recognized as a disk in My Computer (does not apply to iPhone and iPod touch) Products affected iPhone, iPod touch, and iPod (all models) Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7  
... Read full Article >

iTunes Store: Where can I download and sync my purchases?

You can download or transfer content you purchase from the iTunes Store to various Apple products. The content you can download may vary depending on which Apple product you use to make your purchase. Access to your content may also vary depending on which Apple product was used to make your purchase. For example, purchases you make using your computer must be completely downloaded to your computer before you can sync the item to your iPhone, iPod, or Apple TV. Please review the following tables for specific information on downloading and syncing purchases.  
... Read full Article >

iPhone and iPod touch: Understanding Location Services

This article gives an overview of the different location services an iPhone and iPod touch can use to determine your location. For information on using Location Services to track your location in Maps and other applications, see the iPhone User Guide or iPod touch User Guide.
... Read full Article >

iPhone and iPod touch: Applications unexpectedly quit after entering the 'は' character

When entering the "は" character using the Kana keyboard on an iPhone or iPod touch, the application in use unexpectedly quits.
... Read full Article >

China: Understanding iPhone 3G and iPhone 3GS features

iPhone 3G and iPhone 3GS models sold in China differ slightly from models sold in other countries. Use this article to determine which features are available for your iPhone.
... Read full Article >

About the security content of iPhone OS 3.1.3 and iPhone OS 3.1.3 for iPod touch

This document describes the security content of iPhone OS 3.1.3 and iPhone OS 3.1.3 for iPod touch. For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the Apple Product Security website. For information about the Apple Product Security PGP Key, see "How to use the Apple Product Security PGP Key." Where possible, CVE IDs are used to reference the vulnerabilities for further information. To learn about other Security Updates, see "Apple Security Updates."
... Read full Article >

SHOW (Korea): About iPhone Location Services

iPhone applications can use Location Services to determine your current position.
... Read full Article >

Removing SIM card prior to iPhone repair

If you need to send your iPhone in for service, please remove your SIM card before sending the iPhone in for repair.
... Read full Article >

How to enable Entourage syncing to iPhone and iPod touch

Microsoft Entourage 2004 and Microsoft Entourage 2008 are Mac applications with which you can sync contacts and calendars with iPhone and iPod touch. 
... Read full Article >

iPhone and iPod touch: If IMAP Mail folders are not visible

If you sync IMAP mail account settings from your computer to iPhone or iPod touch, and the IMAP folders on your computer are all shown under your Inbox folder, then it might not work as expected on the device.
... Read full Article >

iTunes for Windows Vista: iTunes cannot contact the iPod or iPhone software update server

For help with contacting the iPod software update server or iPhone software update server for Windows XP or Windows 2000, see this article. Some customers may notice the following alert message when trying to update or restore an iPod in iTunes 7 or later: "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again." If restoring an iPhone, you may notice this alert message: "iTunes could not contact the iPhone software update server because you are not connected to the Internet.  Make sure your Internet connection is active and try again." Internet access is required to download iPod and iPhone software updates. However, if you are able to connect to the Internet with Internet Explorer and can also access the iTunes Store, see the solution below to resolve this issue.
... Read full Article >

Nike + iPod: Unpairing a sensor from a nikeplus.com account when you've purchased a new sensor

If your Nike + iPod Sensor runs out of batteries and you have purchased a new Nike + iPod Sensor, you may need to "unpair" your original sensor from your nikeplus.com account in order to continue uploading workout data from your new sensor to the same nikeplus.com account.
... Read full Article >

iPod touch and iPhone: Turning on/off and resetting

If something is not working right, restarting or resetting iPhone will likely solve the issue. Learn how to turn on/off (restart) and reset iPod touch and iPhone. 
... Read full Article >

Nike + iPod: About the sensor battery

The Nike + iPod Sensor's battery is not replaceable or rechargeable and has a life of over a thousand active hours. The sensor has a sophisticated built-in power-management system, allowing the sensor to consume power only when active (that is, when it senses motion).
... Read full Article >

iPhone Help Archives